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December 22, 2005
Big company, crappy Internet service
What's with big company and really crappy Internet access? It really pisses me off. Citibank is the biggest bank in the world (by Tier 1 capital), but by God they have worse Internet Banking than some backyard banks in Indonesia. I'm not exagerating here, but 1 out of 3 times that I logged in to their Internet Banking, it either stalled, returned an error or just didn't work. This is their Australian site I'm talking about, maybe it's not so much of a problem with their American site. Oh and the interface is crappy, but that's OK since what good is interface if I can't even access it.
Arrghh ... the only reason I stayed with them is that they have the best credit card deal for my usage, otherwise I would have gone a long time ago.
This is not just a rant, in the era where HSBC introduces security key for all their customers Citibank insistence in staying in the dark ages could not and should not be tolerated. If HSBC as the third biggest bank in the world, have a very small Australian operation can have a superb Internet banking access, why couldn't Citibank?
That's it, I'll give it 5 more months, if things don't improve I'm leaving, regardless how good a deal is with Citibank.
Posted by vhadiant at December 22, 2005 05:20 PM
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» The debacle with Citibank continues from Someone misspelt pigeon
And I'm continuing my rant about Citibank's crappy net banking service. FYI it's shite. It stalled again this morning when I tried to log in, grrhhh. What's the fucking point of having an Internet Banking if it doesn't work half... [Read More]
Tracked on May 3, 2006 09:02 PM
